Acroxcreation is committed to delivering high-quality digital services. This Refund & Cancellation Policy governs all purchases made through our website, including payments processed via PayPal and Razorpay. By making a payment on acroxcreation.com, you agree to the terms outlined below.
Payments on acroxcreation.com are securely processed by a PCI DSS compliant provider — Razorpay if you are paying from India, PayPal otherwise. All refunds, where applicable, are routed back through the same provider to your original payment method. Refunds are issued in the currency you were invoiced in: Indian rupees through Razorpay, Australian dollars through PayPal. Where the provider converted from your own currency at the time of payment, the amount you receive back can differ slightly because the exchange rate has moved. That is a conversion effect, not a deduction by us.
This policy applies to all digital services purchased from Acroxcreation, including:
Refund requests are evaluated individually. A refund may be granted under the following conditions:
No refund will be issued in the following cases:
Submit your request within 7 days of payment by emailing us:
We will acknowledge your request within 2 business days and resolve it within 5–7 business days of receiving all required information.
Once a refund is approved and initiated by Acroxcreation, the provider returns it to the method you originally paid with. How long it then takes is set by that method and by your own bank, not by us.
Paid by PayPal (outside India):
Paid by Razorpay (India):
Refunds are issued in the currency you were invoiced in. If the provider converted from your own currency when you paid, the amount that lands back can differ slightly from what left your account, because the exchange rate has moved in between — that is a conversion effect, not a deduction by us. Acroxcreation is not responsible for delays caused by your bank or by the payment provider after the refund has been initiated on our end.
If you believe a charge is incorrect or unauthorised, please contact us directly at acroxcreation@gmail.com before raising a dispute with the payment provider or your bank. Under PayPal's Purchase Protection, buyers generally have up to 180 days from the transaction date to open a dispute; for payments taken through Razorpay, the window is set by your card issuer or bank and is typically shorter.
Raising a chargeback without first contacting us may result in project suspension, document submission to the payment provider, and recovery of any amounts already disbursed. We are committed to resolving genuine disputes fairly and promptly.
Acroxcreation operates from India, and in accordance with the Consumer Protection (E-Commerce) Rules, 2020, any unresolved grievance related to payments or refunds may be escalated to our Grievance Officer. This route is open to you wherever you are paying from, and is in addition to — not instead of — any right you hold under your own local consumer law:
If your grievance remains unresolved, you may also open a case with the provider that took the payment — through PayPal's Resolution Centre if you paid by PayPal, or with your bank or card issuer for a Razorpay payment. Both handle disputes independently of us.
Acroxcreation reserves the right to update this policy at any time. The revised version will be published on this page with an updated "Last updated" date. Continued use of our services after any change constitutes your acceptance of the updated policy.