Acroxcreation ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you visit acroxcreation.com or engage our services, how we use and protect it, and your rights in relation to it. By using our Site, you consent to the practices described in this policy.
1. Data Controller
The data controller responsible for your personal information is:
2. Information We Collect
We collect the following categories of personal data:
- Contact information: Name, email address, phone number, and message content submitted through our enquiry or contact forms.
- Project information: Business details, requirements, and files you share for proposals, quotes, or ongoing projects.
- Payment information: When you make a payment, you are redirected to PhonePe for Business. Acroxcreation does not collect, store, or process your card number, UPI ID, bank account details, or any other sensitive payment credentials. All payment data is collected and handled solely by PhonePe in accordance with their Privacy Policy. We only receive a transaction confirmation and your PhonePe Transaction ID.
- Technical data: IP address, browser type, device type, operating system, pages visited, and session duration — collected automatically via server logs and analytics tools.
- Cookies: We use cookies and similar tracking technologies. See our Cookie Policy for full details.
3. How We Use Your Information
We use collected data for the following purposes:
- To respond to enquiries and deliver the services you have requested.
- To process and verify payments via PhonePe and issue invoices.
- To manage ongoing project communication and deliverables.
- To improve our website, services, and overall customer experience.
- To send service updates, project status notifications, or marketing communications — only where you have given explicit consent.
- To comply with legal obligations under Indian law, including the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.
- To investigate and resolve payment disputes or refund requests in coordination with PhonePe.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity: To fulfil the service you have purchased or enquired about.
- Legitimate interests: To operate and improve our business, detect fraud, and secure our systems.
- Consent: For marketing emails or newsletter communications.
- Legal obligation: Where required by applicable Indian law or regulatory guidelines (including RBI directives applicable to PhonePe transactions).
5. Sharing of Your Information
We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:
- PhonePe for Business: Your transaction details are shared with PhonePe to process payments and handle refunds. PhonePe operates under the RBI's Payment Aggregator guidelines and their own privacy framework.
- Service providers: Trusted third parties that assist us in running our business — such as web hosting, email delivery, and analytics — who are contractually bound to keep your data confidential and use it only for the specified purpose.
- Legal requirements: Where disclosure is required by law, court order, or government authority.
- Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with equivalent privacy protections applied.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Payment transaction records are retained for a minimum of 5 years in compliance with financial recordkeeping requirements. Project-related data is retained for the duration of the engagement and up to 2 years thereafter, unless you request deletion sooner.
7. Data Security
We implement reasonable technical and organisational measures to protect your data — including HTTPS encryption, access controls, and secure server configurations. Payments are processed through PhonePe's PCI DSS compliant infrastructure. However, no method of internet transmission is entirely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
- Withdraw consent: Withdraw consent for marketing communications at any time by emailing us or using the unsubscribe link in any email.
- Grievance: Lodge a complaint with our Grievance Officer if you believe your data has been mishandled.
To exercise any of these rights, email us at acroxcreation@gmail.com. We will respond within 30 days.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is:
10. Third-Party Links
Our website may contain links to external websites, including PhonePe's payment interface. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before submitting any personal information.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us immediately and we will delete it.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a revised "Last updated" date. Continued use of our Site after any update constitutes your acceptance of the revised policy.
13. Contact Us
For any questions, requests, or concerns about this Privacy Policy, please contact us at acroxcreation@gmail.com or via our contact page.